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NHS DigitalHealthcare
National COVID-19 Response
Scaled national testing from 50k to more than 1 million tests per day during the most critical phase of the pandemic.
50k → 1M+
Daily tests
National
Scale
Chief of Staff
Remit
Context
At the height of the pandemic, the UK's national testing programme had to scale by more than twentyfold in weeks — a feat of operational, technical and organisational transformation under intense public scrutiny.
Challenge
There was no precedent and no margin for error. Capacity, logistics, data and digital services all had to scale simultaneously while the programme itself was being built.
Approach
- 01Operated as Chief of Staff across a national, multi-agency programme.
- 02Implemented value-stream delivery to coordinate dozens of workstreams.
- 03Drove large-scale operational and digital transformation in parallel.
- 04Established the reporting and rhythm to keep leadership decisions fast.
Outcomes
- Daily testing scaled from 50,000 to more than 1,000,000.
- A coherent national delivery model under extreme time pressure.
- Resilient operational and digital infrastructure at population scale.
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